Q: Why do my calls go unanswered, even during business hours?
We currently are training our future receptionist to rectify this issue. For the time being and in future resources to answer phone calls are limited. However, if you leave a message with your name, number and what the call is regarding someone will get back to you when they are available.
Q: Why is the door locked when you're hours say you are open?
A: When we are in treatment we keep the doors locked for patient and therapist safety. If you have an appointment booked the doors will be unlocked 15 minutes prior to the appointment time. If you would like to drop by to ask questions or view the clinic please be sure to give us a call first!
Q: Do you direct bill to ICBC?
A: Yes, we do direct billing to ICBC. Please be sure to book one of our ICBC designated appointments or let us know that you have an open claim. For more details on direct billing, you can check out the link below or call us at (604)534-9299.
Q: Do you direct bill to MSP?
A: No, we do not offer direct billing to MSP. It has been brought to our attention that our previous belief that submitting the previously provided form with our RMT number being all that was required was incorrect. The clinic and our clinicians are not eligible for any of MSP's reimbursement programs, including self-submission.
Q: Do you direct bill to WCB?
A: No, we do not direct bill through WCB.
Q: Do you direct bill to my insurance company?
A: See our billing options page to find your insurance company. Still don't see it? Send us an email and we will check our systems.
Q: What types of massage do you offer?
A: Every therapist has their own unique massage styles which are greatly dependant on a few factors. These include but are not limited to, education ( continued and core), patient preference and strength. We all have the ability to perform foundational techniques taught in our colleges but your preferences in things such as pressure and more will determine the right therapist for you.
Q: Why was my credit card declined by the online booking site?
A: Most of the time when this problem arises it is due to an incorrect billing address. Maybe you moved recently or the address you have on file is for home and not for where your mail is sent. Either way double check your address matches the address your card bills are sent to, to be sure that your online booking is functional and if you have any problems feel free to reach out!